Maintenance Service
Product After-Sales Service
① After you purchase Nantech Vision products, the technical service department of Nantech Vision will provide you with detailed product principle introductions, equipment usage instructions, common fault maintenance, and other professional training. They will also conduct regular follow-ups to timely understand the operation status of Nantech Vision products and collect your feedback on Nantech Vision products.
② For any technical issues you encounter during use, the technical service department of Nantech Vision promises to provide prompt and thoughtful technical service support. You can contact us by phone:0755-23303373, fax: 0755-23303373, technical support online customer service, etc. Nantech Vision promises to provide a quick response within8hours after receiving the request.
③ The Nantech Vision repair department will complete the repair within7working days from the date of receiving the repair item. For repairs involving more than10Pcs, they will be completed within one month. If repairs cannot be completed on time due to special reasons, the technical service department of Nantech Vision will inform you in writing.
Special Statement
① Nantech Vision is not responsible for picking up repair products.
② The responsibilities of Nantech Vision in manufacturing, selling, supplying, and using products are limited to the products themselves, and Nantech Vision does not bear responsibilities beyond the product value.
③ The above service commitments only apply to products sold by Nantech Vision in mainland China.
④ If separate after-sales service terms or contracts were agreed upon at the time of sale, the service terms or contracts confirmed by Nantech Vision shall prevail.
⑤ For any other commitments made to you by distributors or agents beyond those guaranteed by Nantech Vision, please request written proof at the time of purchase to ensure your additional commitments are fulfilled. Our company does not bear responsibilities beyond the scope of Nantech Vision product after-sales service.
Product Return Process
Contact Information
To better provide customers with product repair services, the company has established a dedicated product repair department, which directly accepts returned repair products sent by customers.
The contact information for the technical service department is as follows
Address: Robot Industry Park, Hangcheng Avenue, Bao'an District, Shenzhen EBuildingFloor6Postal
Code: Phone:518102
Fax: True:0755-23303373
0755-23318870 To ensure timely repair service for the product, please download and fill out"
Nantech Vision Product Return Form", print it, and send it along with the product to the above address. Please use materials that can withstand long-distance transportation to securely package the repair items to avoid damage during transport.南天威视产品返修单", print it, and send it along with the product to the above address. Please use materials that can withstand long-distance transportation to securely package the repair items to avoid damage during transport.，打印后随产品寄送至以上地址。送修件包装请采用能抵抗长途运输的材料固定好，以免运输途中损坏。
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