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Global Services

Technical Services

 

Basic Support and Operation Services

Basic support and operation services consist of Standard Product Support Services (SPS) and On-site Services. Among them, Standard Product Support Services are non-on-site services provided to customers of Nanjing Tianwei Vision; On-site Services are provided by Nanjing Tianwei Vision service consultants who conduct on-site inspections, diagnose issues, troubleshoot problems, and respond to requests raised by customers.

     

 

Enhanced Operation Services

Enhanced operation services consist of Advanced Product Support Services (APS), Expert Comprehensive Services, and On-site Services. Among them, Advanced Product Support Services are an upgrade of service response and service consultants based on Standard Product Support Services, including senior expert inspections, customer service specialists, and dedicated seats; Expert Comprehensive Services involve consultations by senior service engineers and backend experts from Nanjing Tianwei Vision for complex issues, including potential performance issues and application environment problems; On-site Services are provided according to customer needs, with dedicated consultants appointed by Inspur to regularly provide on-site service responses and problem handling at the customer's office location.

Innovative Services

 

 

 
Basic Support and Operation Services

Basic support and operation services consist of Standard Product Support Services (SPS) and On-site Services. Among them, Standard Product Support Services are non-on-site services provided to Inspur Haiyue customers; On-site Services are provided by Inspur service consultants who conduct on-site inspections, diagnose issues, troubleshoot problems, and respond to requests raised by customers.

Enhanced Operation Services

Enhanced operation services consist of Advanced Product Support Services (APS), Expert Comprehensive Services, and On-site Services. Among them, Advanced Product Support Services are an upgrade of service response and service consultants based on Standard Product Support Services, including senior expert inspections, customer service specialists, and dedicated seats; Expert Comprehensive Services involve consultations by senior service engineers and backend experts from Inspur for complex issues, including potential performance issues and application environment problems; On-site Services are provided according to customer needs, with dedicated consultants appointed by Inspur to regularly provide on-site service responses and problem handling at the customer's office location.

 
Innovative Services

Innovative Services

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